Office Hours   |   Children with Special Needs   |   How are Appointments Scheduled? 

Do I Stay with My Child During the Visit?   |   What About Finances?

Our Office Policy Regarding Dental Insurance  


Our office is dedicated to the oral health care of infants, children and young adults.  Our goal is to help make your child's dental care as easy, comfortable and enjoyable as possible.  Our office design and equipment offer a warm welcome to our young patients.  Children can join the No Cavity Club, watch quality videos while having treatment and pick out a treat from our happy tooth treasure chest.

New Patient Form

For your convenience prior to visiting our office, please Click here to print the New Patient Health History Form, complete the information and bring it with you to your first visit.




Office Hours

Monday-Friday: 8am - 5pm
y: 8am - 3pm

Children with Special Needs

With hospital staff privileges at Lucille Packard Children Hospital and EI Camino Hospital, Dr. Maria performs dental treatment under general anesthesia in the hospital for those children who are medically compromised or fearful. Dr. Maria also offers in-office intravenous sedation or general anesthesia for young, healthy children who may have limited ability to cooperate.

How are Appointments Scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient who needs our care could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.
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Do I Stay with My Child During the Visit?

We invite you to stay with your child during the initial examination. During future appointments, we suggest that you allow your child to accompany our staff through the dental experience. We can usually establish a closer rapport with your child when you are not present. Our purpose is to to gain your child's confidence and overcome apprehension. However, if you choose, you are more than welcome to accompany your child to the treatment room. For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.
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What About Finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards and most major credit cards.

Since appointed times are reserved exclusively for each patient, we ask that you please notify our office at least 2 working days in advance of your scheduled appointment if you are unable to keep your appointment. No charge will be made for rescheduling your appointment provided 2 working days notice is given to us so that your child's time can be given to another patient who needs our care.

There is a $75.00 charge for each no show, missed appointment, same day cancellation, or less than 2 working days notice cancellation. Please help us avoid this for you. We realize that unexpected things can happen, but we ask for your assistance in this regard.
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Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a finance charge of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you once insurance has paid us.


In an effort to help you understand your insurance policy and maximize your insurance benefits, we would to share some facts about dental insurance with you.

Fact 1 - Dental insurance is a contract between you, your employer and the insurance company. We are not a party to that contract. We will file your dental insurance claim as a courtesy to our patients. We are not responsible for how your insurance company handles its claims or for what benefits they pay on the claim. We can only assist you in estimating your portion of the cost of treatment, we at no time guarantee what your insurance will or will not do with each claim.

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules and each company uses a different set of fees they consider allowable. These allowable fees may vary widely because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging" rather than say that they are "underpaying" or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

Fact 5 - Insurance companies will not release the exact amount they will pay for a procedure until the treatment is completed and the claim is submitted. They will only state the percentage of their fee schedule that they will cover. We will make every effort to assure you receive maximum benefits. We will file your insurance at no charge. In order to provide this service, we will need your updated insurance information before each appointment. We cannot be responsible for any errors in filing your insurance if you fail to give us your updated and correct information. Once again, we file claims as a courtesy to you.

Please do not hesitate to ask questions about our financial policy. We want you to be comfortable in dealing with these matters. If you have any questions regarding your insurance, we ask that you contact your insurance regarding the specifics and details of your plan.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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Mountain View Pediatric Dentistry

515 South Drive Suite 10-B

Mountain View, California  94040

(650) 969-8452

fax (650) 969-8599


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Mountain View Pediatric Dentist - Dr. Maria Aganon-Fu - Board Certified Pediatric Dentist
Mountain View, CA

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